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Thread: Ken At Upland?

  1. #16
    Senior Member 1audiohack's Avatar
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    Why?

    Ian arenít you half way around the world and totally uninvolved in any of this business?

    Barry.
    If we knew what the hell we were doing, we wouldn't call it research would we.

  2. #17
    Senior Member BMWCCA's Avatar
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    Quote Originally Posted by 1audiohack View Post
    Why? Ian arenít you half way around the world and totally uninvolved in any of this business?
    It would be a quick game of "Six-Degrees of Kevin Bacon" if you sought to connect Edgewound, 4313B, Giskard, gtimbers, saeman, and Ian together.
    ". . . as you have no doubt noticed, no one told the 4345 that it can't work correctly so it does anyway."óGreg Timbers

  3. #18
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    4313B and Giskard are the same person

  4. #19
    Senior Member BMWCCA's Avatar
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    Quote Originally Posted by Triumph Don View Post
    4313B and Giskard are the same person
    I knew that but couldn't remember all of the sock puppets!
    ". . . as you have no doubt noticed, no one told the 4345 that it can't work correctly so it does anyway."óGreg Timbers

  5. #20
    Moderator hjames's Avatar
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    Quote Originally Posted by Triumph Don View Post
    4313B and Giskard are the same person
    Quote Originally Posted by BMWCCA View Post
    I knew that but couldn't remember all of the sock puppets!
    And both of them have been away for a long time!
    2ch: WiiM Pro; Topping E30 II DAC; Oppo, Acurus RL-11, Acurus A200, JBL Dynamics Project - Offline: L212-TwinStack, VonSchweikert VR-4
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  6. #21
    Administrator Mr. Widget's Avatar
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    Quote Originally Posted by hjames View Post
    And both of them have been away for a long time!
    I called both of them about a year ago to see how they were doing. They are well, but have significantly stepped back from the hobby in general.


    Widget

  7. #22
    Senior Member BMWCCA's Avatar
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    Quote Originally Posted by Mr. Widget View Post
    I called both of them about a year ago to see how they were doing.
    Curious, does each personality have their own phone number?

    The Two Faces of Eve?
    ". . . as you have no doubt noticed, no one told the 4345 that it can't work correctly so it does anyway."óGreg Timbers

  8. #23
    Senior Member DerekTheGreat's Avatar
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    "Me, Myself and Irene."

  9. #24
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    I regret to inform all viewing this thread of another complaint relating to long over due time frames and loss of contact with Upland Loudspeaker Repairs involving an LHS member in Europe. The value of the drivers is apparently significant.

  10. #25
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    Cool

    For those curious. Most of those involved have come to me for advice on how to resolve the issue. I was instrumental in Ken becoming involved in the forums over 15 years ago, l have met Ken and have had a number of communications with Ken over the past five years but not recently.

    Whatís happened to people caught up in this situation is concerning. It concerns me that l have referred a number of new customers to Ken over the above period.

    My advice is not to use this loudspeaker repair service until such time as an ďacceptable grade of serviceĒ can be verified and is being maintained.

    If you have a repair with Upland which is now old consider the following:

    STOP sending in drivers for repair
    Putting the loudspeaker on EBay. Someone will buy it.
    Buying a functional driver from EBay or another forum member.
    As a collective group those with outstanding repairs may consider action with the support of a repossession Agent. Under local laws this maybe perfectly legitimate action.

    Itís alleged by all those who have complained that Ken offers to do the job in a few weeks. At the moment the normal values of a legitimate business for customer success donít exist.
    -Work isnít completed in a reasonable time frame.
    -Communication with customers is not being maintained or is non existent.

  11. #26
    Senior Member BMWCCA's Avatar
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    I'm very sorry to hear that. I hope the situation is rectified soon.
    ". . . as you have no doubt noticed, no one told the 4345 that it can't work correctly so it does anyway."óGreg Timbers

  12. #27
    Member mwaldron's Avatar
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    Wellness Check?

    Maybe somebody more locally could drop by the store, Most small business owners, that I know, that have survived this poo storm are drowning in their success and struggling to meet expectations? I know driving around the LA area is not an insignificant ask, but all of this is so totally out of character for a "forum friend" that has contributed so much to this community? We owe him the benefit of doubt??

    Mark

  13. #28
    Senior Member Chris Brown's Avatar
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    Quote Originally Posted by mwaldron View Post
    Maybe somebody more locally could drop by the store, Most small business owners, that I know, that have survived this poo storm are drowning in their success and struggling to meet expectations? I know driving around the LA area is not an insignificant ask, but all of this is so totally out of character for a "forum friend" that has contributed so much to this community? We owe him the benefit of doubt??

    Mark
    Well, as someone else pointed out earlier in this thread, he is still maintaining an active eBay store:

    https://www.ebay.com/usr/edgewound0z15

    There are new feedbacks that are less than a month old, so these aren't simply abandoned listings that are set to auto-renew. He is still selling stuff. He hasn't simply disappeared. Nothing wrong with a wellness check of course, but it really does sound like he is just ghosting people (ignoring people who he doesn't have a convenient response for) at this point.

  14. #29
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    Lightbulb

    I would suggest there is a real problem when you are invoiced to pay US$2,300 upfront for delivery in three weeks and for six months he hasnít responded to emails for a delivery status.

    Itís simply unacceptable. Heís living off those funds and hasnít delivered on the promise.

    A legitimate business doesnít do that to its customers. Non on the planet that l am aware of.

    I donít think popping by and getting a response that everything is okay changes the situation at all.

    The only person who can change this situation is Ken. Itís a mindset. If your not fully committed your wasting everyoneís time and money. The lesson to be learned here is you canít do it on your own and you canít sweep it under the rug.

    On Facebook he posts daily but doesnít respect emails from customers waiting on their orders. This is the last thing older folks in this hobby need. Itís their passion and they are being screwed over by a lousy operator who is making them take the piss. Iíve been receiving complaints since before covid 19 including supply issues of my own. Itís not a new problem at all.

    My intent here is to make un suspecting people aware of the risks and to provide alternatives. Heís made himself the problem. No one else.

    Putting it in sharper perspective. If the customer doesnít win no one wins.

  15. #30
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    Lightbulb

    I will also point out l have listened to Ken and offered detailed feedback and made recommendations towards change that will make his operation more effective and efficient.

    Thereís lots of things he could be doing including calling for volunteers to support him. Allowing more focus on getting things actually done. I also discussed a review of work that is accepted once received and different workflows to avoid clogging up of a single pipeline.

    A volunteer who is retired or semi retired could prepare an inventory of WIP
    Reclassify priorities and work schedules
    Prepare a customer contact and call list
    Quarantine of jobs that are for reasons outside his control and respond to customers for action
    Goods inwards and outwards shipping
    Invoicing of work completed

    This could be a few hours a week for a volunteer once an agreed operating rhythm is established. In other words get everything up to date.

    Iím not the bad cop here at all. Far from it. I would like to send more jobs to Ken. This was discussed when we met but thatís gone out the window until this situation can be resolved.

    Itís up to Ken to take the initiative if he really wants to succeed. The mindset has got to change. The customer is Not the problem.

    It should never ever get to the stage of public venting.

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