Appeal summary
Why you appealed
Other
What happened
I shipped the exact item ordered, insured for full value to a US address at the request of the buyer. The buyer then arranged to have the package forwarded to an address outside the US, I believe, to Australia. When the item is delivered successfully to the address in the transaction, my responsibility ends and the buyer is responsible for safe forwarding to the ultimate destination. This buyer is also on a smear campaign on internet forums in an attempt to ruin my reputation. Why, I don't know. I offered to replace the item as long as he pays for insured shipping to his destination. I think that is a fair offer, but he's apparently refused my offer to replace the damaged goods in exchange for him to cover the cost of insured shipping.