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Thread: Some thoughts on Deqx and their products

  1. #31
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    Post miniDSP low-budget alternative

    Hello,

    Have a DEQX PDC-2.6P and enjoy it very much, although still don't have it performing up to capability - that's more testament to the very high ceiling of performance, and the difficulty in getting good measurements to achieve that rather than anything else. That said, if I were to spill coffee on it, I'd probably look at the new miniDSP 4 x 10HD, which seems to accomplish much of the same utility sans the linear-phase (ie: perfect) speaker (and room) correction. Was recently released, and at a reasonable $500 price point: http://www.minidsp.com/products/mini...inidsp-4x10-hd

    Just my $0.02. The products are certainly aimed at different market segments, but perhaps for the weekend DIYer, the miniDSP would prove more appropriate.

    cheers,
    -Tal

  2. #32
    Junior Member sunnysal's Avatar
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    Quote Originally Posted by KimRyrie View Post
    Hello from DEQX,

    Thanks Ken for your thoughts, and my apologies for the missing historical data to date. To clarify a few issues mentioned here, our new web site remains under construction and legacy products will be listed next month. It hasn’t been a priority because the HDP-3 ceased production about eighteen months ago and the PDC-2.6 many years before that as you may know. A new FAQ will be going up next week.

    Since introducing the on-line DEQXpert install service we try to promote that vs DIY installs to avoid some of the issues mentioned on this thread. There is a recently revised manual but many installation issues (mainly getting the best measurement in an almost infinite number of scenarios) can't deal with all contingencies. The Lake box by comparison does not attempt anechoic measurement/calibration, so its much easier to write a comprehensive manual. BTW, I grew up next door to the late Bruce Jackson, designer of the Lake box, in Sydney. He helped me market Fairlight in the US in the late 70’s but was not involved directly in DEQX or Fairlight. Later, Lake’s founder Brian Connolly asked me to help them commercialise what is today called Dolby headphones (Dolby end up buying Lake). I introduced Bruce to Lake when he moved from the US back to Sydney. BTW, Bruce also founded Apogee Electronics that virtually wrote the book on digital jitter, which in the early days of digital was barely acknowledged.

    We do not actively discourage DIY’s from doing their own installation, but it does take up a fair bit of our uncharged support time. These days we encourage DEQX sales to include installation by the dealer/installer or DEQXpert online installation (from about $399), which is increasingly popular with existing DEQX owners and DIY customers. We answer many specific installations questions including from those planning to buy second-hand units. We also supply user manuals on request allowing potential DIY customers to understand the capabilities of DEQX in more detail and indicate the level of expertise required for DIY installation.

    To maximise the value of legacy designs we endeavour to allow backward compatibility of software features. Apart from audio transparency, I/O and other design improvements, recent products are similar or identical in functionality to prior models and we have traditionally offered an industry leading trade-in policy for DIY users wishing to upgrade; historically about 50% of original cost credited towards new models after four years for example.

    Cheers from Sydney!
    thanks for chiming in. I am unfortunately one of those who had a DEQX and sold it off when I decided that a tri-amped active system was too much for me and I could not get the results I hoped for form the DEQX unit. I remain positive about the technology and company however, because I strongly believe you guys have attempted to make a significant contribution to the audio industry. trail blazers always suffer a bit. Now that you offer the online installation it should make this technology more accessible for those of us who are not engineers. I may even try it all over again! warm regards from sunny El Salvador, Tony
    4311, Jubal L65 and Klipschorns in main system

  3. #33
    RIP 2014 Ken Pachkowsky's Avatar
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    So sorry I missed seeing this sooner.

    Kim

    I am thrilled you replied. I will gather my thoughts and post a reply very soon.

    Ken

  4. #34
    RIP 2014 Ken Pachkowsky's Avatar
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    Thanks For The Reply

    Quote Originally Posted by KimRyrie View Post
    Hello from DEQX,

    Thanks Ken for your thoughts, and my apologies for the missing historical data to date. To clarify a few issues mentioned here, our new web site remains under construction and legacy products will be listed next month. It hasn’t been a priority because the HDP-3 ceased production about eighteen months ago and the PDC-2.6 many years before that as you may know. A new FAQ will be going up next week.

    Since introducing the on-line DEQXpert install service we try to promote that vs DIY installs to avoid some of the issues mentioned on this thread. There is a recently revised manual but many installation issues (mainly getting the best measurement in an almost infinite number of scenarios) can't deal with all contingencies. The Lake box by comparison does not attempt anechoic measurement/calibration, so its much easier to write a comprehensive manual. BTW, I grew up next door to the late Bruce Jackson, designer of the Lake box, in Sydney. He helped me market Fairlight in the US in the late 70’s but was not involved directly in DEQX or Fairlight. Later, Lake’s founder Brian Connolly asked me to help them commercialise what is today called Dolby headphones (Dolby end up buying Lake). I introduced Bruce to Lake when he moved from the US back to Sydney. BTW, Bruce also founded Apogee Electronics that virtually wrote the book on digital jitter, which in the early days of digital was barely acknowledged.

    We do not actively discourage DIY’s from doing their own installation, but it does take up a fair bit of our uncharged support time. These days we encourage DEQX sales to include installation by the dealer/installer or DEQXpert online installation (from about $399), which is increasingly popular with existing DEQX owners and DIY customers. We answer many specific installations questions including from those planning to buy second-hand units. We also supply user manuals on request allowing potential DIY customers to understand the capabilities of DEQX in more detail and indicate the level of expertise required for DIY installation.

    To maximise the value of legacy designs we endeavour to allow backward compatibility of software features. Apart from audio transparency, I/O and other design improvements, recent products are similar or identical in functionality to prior models and we have traditionally offered an industry leading trade-in policy for DIY users wishing to upgrade; historically about 50% of original cost credited towards new models after four years for example.

    Cheers from Sydney!
    Hi Kim

    So nice of you to reply.

    I have been struggling with whether or not I should post a reply. Let me explain.
    To be clear, I have purchased both factory new and used Deqx systems.

    If you read through my comments you will see I am a believer in Deqx.
    However, I do have reservations about your company's commitment to the very people
    who provide the financial support for your endeavors.

    The intention for starting the thread was to share my experience as a user/owner both positive and negative.
    The Deqx can be astonishing when setup correctly. I have sat in on your demo's at RMAF. Your company does
    a stellar job of creating a buzz showing how great the technology can be but in my opinion drops the ball. I recently had
    a lengthy conversation with a new USA dealer who spent hundreds of dollars getting the system setup remotely using Deqxpert over a 2 day period.
    What he has since discovered is that every time he makes a slight change in the system (as dealers do) it requires Deqxpert service again. He wished he had
    a tool that could guide him through the process of doing it himself. His interest has been lost.

    In your reply you made reference to hours of unpaid customer support. I believe much of this could have been avoided
    by supplying a video showing the entire setup process. This was requested by users and dealers many times. One can only speculate why these requests were never addressed
    or even officially acknowledged. Perhaps, in the short term these tools would not have produced income but as more users had successful results, it may have increased business.

    It's been suggested that 5 or 6 grand is not much money for a piece of equipment. I respectfully disagree.
    In fact, my setup required twice that investment.


    It's interesting that I came across your reply while searching google for a DIGITAL OPTION BOARD for the HDP-3 or 2.6P.

    I was sorry to discover with the introduction of your new model 4 the company abruptly dropped the production of this important option board?

    You would have to agree that a four/five way system integration would be impossible using HDP-3's or 2.6P's without it?

    What happened to Legacy support?

    Actually, the only way it could be done now is by substituting either the HDP-3 or 2.6 with a new 4.0?

    Anyway, you see where I am going with this.....makes it hard not to be cynical? Don't you agree?

    Your reply stated a link to legacy products would be added to your homepage almost a year ago? I could
    not find it. Yes, I see one is posted here.....good luck finding this link elsewhere...why isn't one prominent in the support section of the deqx website?

    In searching for a Dig Out Board I spoke with many dealers across the USA. These complaints are not unique.

    I called long distance to Australia and left a message (twice) that I was looking for a part. I did not say what part.
    Did I get a reply?
    Sorry to say, No

    In closing, great product Kim. I hope the criticism helps illuminate problems that create a serious customer retention problem.

    Respectfully,
    Ken Pachkowsky

  5. #35
    Senior Señor boputnam's Avatar
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    Sorry to hear of your frustrations, Ken - seems a real head-bonker.

    Quote Originally Posted by Mr. Widget View Post
    ... I found I could get a more accurate reproduction by taking numerous MLS measurements and manually tweaking the parametric controls.
    (and delays). I do this, sometimes daily, using Smaart and xta's DP448. It takes time, and best possible conditions, but it sure works.

    Not that it will help you DEQX'ers...

    The xta seems to cost about the same, and it's nearly infinitely changeable, and with a very powerful user interface. The only additional cost, here, is Smaart and that experience. If you can make-do with a lesser-cost measurement system, going the xta route will bring great satisfaction. The sound is amazing.
    bo

    "Indeed, not!!"

  6. #36
    RIP 2014 Ken Pachkowsky's Avatar
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    Quote Originally Posted by boputnam View Post
    Sorry to hear of your frustrations, Ken - seems a real head-bonker.

    (and delays). I do this, sometimes daily, using Smaart and xta's DP448. It takes time, and best possible conditions, but it sure works.

    Not that it will help you DEQX'ers...

    The xta seems to cost about the same, and it's nearly infinitely changeable, and with a very powerful user interface. The only additional cost, here, is Smaart and that experience. If you can make-do with a lesser-cost measurement system, going the xta route will bring great satisfaction. The sound is amazing.
    Always great to see your name on a message BO. I hope this finds you happy and well.

    I have been quite ill the last 2 years but after a couple of surgery's am feeling much better.

    The XTA's are excellent.....but do require the expertise to setup properly. No easy path when it comes to this stuff.

    Take care bud...say hi to your lovely wife. I hope our paths cross again one day.

    I am seriously involved with resonessence.com so check reviews and our products out. Will be at Newport Beach show end of May and RMAF this fall......doing CES as well.

    Middle of night....hope this reads ok..lol

    Ken

  7. #37
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    R. I. P. Ken Pachkowsky

    My friend and colleague KEN PACHKOWSKY and his girlfriend were killed in a motorcycle accident in rural Manitoba on a sunny Sunday morning, July 20, 2014.

    As this was the last thread that Ken posted on these fora, I thought I would place this notice here in the hopes that his friends might find it.

    Name:  o0o245nety9u7dxviqse-75401.jpg
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    http://passages.winnipegfreepress.co...th_Pachkowsky/
    Michael Gillespie.
    204.943.9000


  8. #38
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    Oh man.

    That is just tragic , tragic news .

    I really liked Ken. Such a loss .

    RIP Ken .

  9. #39
    Senior Member BMWCCA's Avatar
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    So sad. The assumption from what I've read is that Ken and his girlfriend died doing what they liked, taken from their lives by an inattentive oncoming driver. As a motorcyclist now for over 44-years, I struggle with this news too frequently.

    My heart goes out to their families who lost loved ones far too soon, and so senselessly.
    ". . . as you have no doubt noticed, no one told the 4345 that it can't work correctly so it does anyway."—Greg Timbers

  10. #40
    Administrator Mr. Widget's Avatar
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    Thank you for letting us know... very sad indeed.

    I am shocked... Way too damned early!


    Widget

  11. #41
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    Awful news.

    A great guy who will be missed.

  12. #42
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    Awwwww - just too sad.
    The circle grows yet smaller ...
    2ch: Oppo, JoLida 502CRC, JBL L212, 18ti,240ti; Heath AS101, Von Schweikert VR4
    7.1: Oppo BDP103D, B&K, UREI 809A, JBL B460

  13. #43
    Senior Member spkrman57's Avatar
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    Sad news...

    lost another good one!

    Regards, Ron
    JBL Pro for home use!

  14. #44
    Senior Member grumpy's Avatar
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    So sad. The assumption from what I've read is that Ken and his girlfriend died doing what they liked, taken from their lives by an inattentive oncoming driver. As a motorcyclist now for over 44-years, I struggle with this news too frequently.

    My heart goes out to their families who lost loved ones far too soon, and so senselessly.
    I could not say it any better.

  15. #45
    Senior Member richluvsound's Avatar
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    So,so very sad …. I was just looking at my skype contacts and thinking about him the other day …… My thoughts are with his family and friends.

    Richard

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