Good luck and God Bless getting a straight answer from those folks.
While you have them on the phone; see if you can find out why it's cheaper to order parts (the "shipping and handling") as a first timer through their Amazon store front than with an account through theirs proper.
We're talking cap orders here (a handful), legit $3.95 First Class Flat Rate box through the Amazon page, versus some ridiculous 1lb. $14 dollar bull shit direct from them. This on more than one occasion. Do a cart on PE's site, then do the identical cart on the Amazon store page, you'll see what I'm saying (IF they haven't finally corrected this
)
And this is NOT subsidized by Amazon in any way form or fashion.
They never could explain the disparity after I presented them with the invoices; just stopped communicating
So, "Tip-o-The Day":
When ordering anything from Parts Express, use their Amazon store front
Your stuff will ship straight from Parts Express and sometimes even faster
AND you'll save $10 bucks or better, depending on the size of your order
Thomas