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Thread: My Public Apology to Michael Smith, others

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  1. #1
    Senior Member edgewound's Avatar
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    My Public Apology to Michael Smith, others

    Forum members,

    I'd like to offer my sincerest public apologies to anyone I have neglected to respond to for repair services, prices, etc.

    Specifically, I'd like to apologize to an Australian member, Michael Smith, that I have completely neglected in regards to repair work that he has commissioned me to do. Michael....I'm truly very sorry.

    One of the interesting things about the internet is it's ability to shrink the world. Sometimes, though, that ability makes it tough to keep up with a world that is still pretty big. Things, at times, slip through the cracks and get forgotten about in time...pushed aside and neglected. The unfortunate part of all this is hurting relationships out of that neglect that isn't done on purpose or with malice. It just happens out of the daily grind to keep up. I'm sure I'm not alone in this failing, but it still doesn't make it right.

    Many thanks to those of you that have trusted me to do work for you. I hope that trust remains.

    That's enough for now. I feel this is the right thing to do...I hope so anyway.

    Have a good day....keep up the good fight. I have work to do.

    Ken
    Edgewound...JBL Pro Authorized...since 1988
    Upland Loudspeaker Service, Upland, CA

  2. #2
    Senior Member
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    Ken, your apology is NOT accepted.

    Most of us here realize that quality takes time. Your repairs have always met the highest possible standards and your knowledge of things JBL never ceases to amaze me.

    Shit happens; people fall behind on projects. That's life; most of us understand that and deal with it.

    If I send something to you, I expect you to take as long as you need. If a whole bunch of people send you stuff to fix, I understand getting "swamped".

    I expect the best to take longer; if I needed something in a hurry, I'd either call you first to see if it's possible, or go to someone that would do an adequate, but not necessarily a great job.

    Your work needs no apologies; neither do you.

  3. #3
    Administrator Mr. Widget's Avatar
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    Quote Originally Posted by Harvey Gerst View Post
    Ken, your apology is NOT accepted.
    Ouch! I guess he told you!

    Keep up the good work edge... and don't worry about being a nice guy. I never do.


    Widget

  4. #4
    Senior Seņor boputnam's Avatar
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    Quote Originally Posted by Mr. Widget View Post
    ...and don't worry about being a nice guy. I never do.
    Dammit, Widget!!

    edge - I'm sure Mr. Smith can understand. Don't you, Mr. Smith...?

    Quote Originally Posted by 4313B View Post
    Hey! You too!
    That there was damned clever. Nice one...

  5. #5
    Senior Member Audiobeer's Avatar
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    Where is Ken these days?

  6. #6
    Administrator Mr. Widget's Avatar
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    Quote Originally Posted by Audiobeer View Post
    Where is Ken these days?
    Still living and working in So Cal.

    I notice a post or two from him every so often helping some wayward soul trying to figure out which basket goes with which cone and that sort of thing... you know, the usual.


    Widget

  7. #7
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    Quote Originally Posted by edgewound View Post
    Have a good day....
    Hey! You too!

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