Originally Posted by
SaturationPt
As an outsider, I see several complaints here about a lack of communication from a business, several more on another forum, about longer than expected repair times and no response to calls and emails. This is usually a "red flag", poor to non-existent customer service.
The response, finally, from this business is a long rant full of excuses and blaming everyone else from customers wasting his time calling about their service, to companies that produce in another country. It should have been a gracious apology to the customer base as a whole and some quick follow-up to each customer who is waiting for service or at least personal replies.
More than a red flag, this flag's on fire.
I don't care how good the product is if/when speakers make it home, after his rant below I wouldn't sent him anything. Shame on him for not taking ownership of his lack of replies, for blaming everything else in the world, for not outlining a recovery plan for his business that includes proper communication. Based on the rant below I suspect that he has no intention on making things right. This was an opportunity to move forward and improve communications and apparently he doesn't feel that he is doing anything wrong. Burning red flag.
Not evey service tech is a good businessman.