Originally Posted by
edgewound
Thom...
that would be in a perfect world.
I'd be glad to install a customer's supplied surround...and I have...but most of the time they were sent the wrong surround.
Also...lots of business have protected dealer networks, and there is a reason for it....it's to try to maintain a higher level of quality... and if a part is defective from the factory, the authorized servicer can send it back for a replacement. In addition, there are factory trained procedures that should be followed.
In regards to the aftermarket....there isn't much adherance to JBL's standards of performance. There isn't some industry oversight committee that guarantees your JBL to perform to factory standards of performance and cosmetics.
The system surely isn't perfect, but as has been discussed many times in this forum....OEM parts are the best.