jim henderson
10-29-2003, 07:51 AM
I ordered some AudioCaps from SonicCraft. I later noticed that they are cheaper at PartsExpress, so I thought I’d do SonicCraft a favor and let them know about their competition’s pricing. My note was terse but I had no intention of either cancelling my order nor asking for a price reduction. Did they overreact?
Date: Wed, 29 Oct 2003 01:28:09 -0600
From: Sonic Craft <[email protected]>
To: Jim Henderson
Subject: Re: Sonic Craft order..........
Jim,
I will cancel your order.
Sonic Craft is not a discount house like PE. PE will also hold your hand so
to speak. Please read this while we are on the subject:
http://www.soniccraft.com/orders.htm
When you place your order with PE, please tell them that they should not
charge you a handling fee because Sonic Craft does not. Also let them know
that their Mills resistors are too high.
I am sure that your email below is your way of asking me to match pricing?
However, I must admit, it is the most offensive way anyone has ever done so
in my experience.
BTW, note that your price would have been $2.79 each:
http://www.soniccraft.com/specials.htm
Best regards,
Jeff
----- Original Message -----
From: "Jim Henderson"
To: "Sonic Craft" <[email protected]>
Sent: Wednesday, October 29, 2003 12:23 AM
Subject: Re: Sonic Craft order..........
> Thanks.
>
> BTW, your prices are a bit high compared to PartsExpress. For example,
> they want $3.27 for 4+ units. See
>
http://www.partsexpress.com/pe/showdetl.cfm?&User_ID=16025422&St=4268&St2=55282743&St3=53620128&DS_ID=3&Product_ID=16018&DID=7
>
> > I will process your order tomorrow. I will send you confirmation with
> > tracking once it has shipped. Thank you for your business!
> >
> > Regards,
> > Jeff
Date: Wed, 29 Oct 2003 01:28:09 -0600
From: Sonic Craft <[email protected]>
To: Jim Henderson
Subject: Re: Sonic Craft order..........
Jim,
I will cancel your order.
Sonic Craft is not a discount house like PE. PE will also hold your hand so
to speak. Please read this while we are on the subject:
http://www.soniccraft.com/orders.htm
When you place your order with PE, please tell them that they should not
charge you a handling fee because Sonic Craft does not. Also let them know
that their Mills resistors are too high.
I am sure that your email below is your way of asking me to match pricing?
However, I must admit, it is the most offensive way anyone has ever done so
in my experience.
BTW, note that your price would have been $2.79 each:
http://www.soniccraft.com/specials.htm
Best regards,
Jeff
----- Original Message -----
From: "Jim Henderson"
To: "Sonic Craft" <[email protected]>
Sent: Wednesday, October 29, 2003 12:23 AM
Subject: Re: Sonic Craft order..........
> Thanks.
>
> BTW, your prices are a bit high compared to PartsExpress. For example,
> they want $3.27 for 4+ units. See
>
http://www.partsexpress.com/pe/showdetl.cfm?&User_ID=16025422&St=4268&St2=55282743&St3=53620128&DS_ID=3&Product_ID=16018&DID=7
>
> > I will process your order tomorrow. I will send you confirmation with
> > tracking once it has shipped. Thank you for your business!
> >
> > Regards,
> > Jeff